Koala Royal Casino - Player has experienced a technical glitch.

I played there hit the jackpot on Elvis frog in Vegas game at $5 bet which is $45000 plus other coins. The error came up and still is there now only on my account. I constantly support via chat and email to be told it will be sorted asap. That was 3 weeks ago now get told a different story everytime I ask.. latest one is the have the virus lol. Now support not responding at all.

Dear Chicko72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Could you please clarify if any promotional offer has been active at the time of the technical issue?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Chicko72,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Email has been sent with screen shot of everything I have

Thank you very much, Chicko72, for your email. Could you please advise if any promotional offer/bonus has been active when you hit the jackpot? Additionally, please forward your game history.

Yes there was a bonus still active I believe

Please forward your game history to petronela.k@casino.guru. Thank you in advance.

Dear Chicko72,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.