Kings of Sport Casino - Player’s withdrawal has been delayed.

My withdrawal has been pending for weeks on end (see attached).

When you contact support they tell you to reach them on telegram. When you contact them on telegram no one responds to you.

I have tried their support channels dozens of times, in the rare event that someone gets back to you, they say they are checking into the matter and then close the chat.

Dear POCKETPACER,

Thank you very much for submitting your complaint. I’m sorry to hear about the ongoing issues you're facing with your withdrawal and lack of response from customer support.

To help us investigate this further and assist you in resolving the issue, could you please clarify the following:

• When exactly did you request your withdrawal, and what amount was it for?
• Was your account fully verified at the time of the withdrawal request, including your payment method?
• Have you received any email communication or updates regarding the status of your withdrawal, even if they didn’t respond in the chat?

Your cooperation is crucial for us to proceed with the case and help resolve this issue. Without this detailed information and your continued input, we won’t be able to move forward effectively.

If you have any relevant screenshots or communications, please feel free to forward them directly to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Withdrawal submitted on October 30, 2024

Amount: 0.04820017 BTC

Account is fully verified (level 4 on their site)

Zero correspondence of any kind.



Thank you very much, POCKETPACER, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Kings of Sport Casino to ignore us in our attempts to mediate any kind of issue. Regardless of some unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello POCKETPACER,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Kings of Sport Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear POCKETPACER,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Romi