Dear Parfo92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which exact bonus you have redeemed and played when placing your first deposit?
- Could you confirm again that you didn't activate any promotional offer when placing your second deposit?
If there’s any relevant communication, please forward it to petronela.k@casino.guru along with your game history. You can request it from the casino directly.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Dear Parfo92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which exact bonus you have redeemed and played when placing your first deposit?
- Could you confirm again that you didn't activate any promotional offer when placing your second deposit?
If there’s any relevant communication, please forward it to petronela.k@casino.guru along with your game history. You can request it from the casino directly.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.