The player from Norway faces an issue with withdrawing funds from kingsofsport.com after their account is disabled without prior warning. They have completed the KYC process, have two pending withdrawals totaling $2,227, and a remaining balance of $350, but cannot access their account or receive assistance.
Kings of Sport Casino - Player’s account has been closed without explanation.
Amount: 27,308 kr
Kings of Sport Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 13h 10m 30s
Case summary
yesterday
Public
Public
yesterday
Hi. I heard about kingsofsport.com yesterday morning and decided to open an account.
I verified my mail, and then
I deposited 153,41 xrp on my account, and completed the bonus program "first deposit bonus" by wagering my bonus on 199,43xrp on casino 40 times/7977xrp. I got lucky and when the bonus was completed I had around 1700 dollars left.
I've sent in all the documents with live chat confirming "my KYC level has been approved".
I then enabled 2FA and sent 1121 dollars to my coinbase account, with the status being "withdrawal created". Live chat told me to wait for my withdrawal to be audited and credited to my bank.
The rest of my money I spent on two odds coupons, winning both of them yesterday evening.
I betted 221,22 dollars with the odds being 4,999. I won 1106,1 dollar and created a new withdrawal to my coinbase account with all the money on. Meaning the 2 withdrawals together is now on over 2200 dollars together.
On the other coupon I betted 100 dollars with 5,402 in odds, winning 540,2 dollars. I then played casino and lost a bit, with 350 dollars left on my account when going to bed Yesterday.
When trying to log in today, the site shows "your account has been disabled". Livechat doesn't respond telling to write on their telegram account, but the Telegram account doesn't respond either.
There is a total of 1121$ + 1106$ + 350$ = 2577$ left on my account with the two withdrawals waiting to be transferred and my balance. And now they have disabled mu account and doesn't respond.
Public
Public
yesterday
Dear Mio2804,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kings of Sport Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your first deposit bonus winnings? (slots, live games)
- Could you please share your interaction with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
