HomeComplaintsKings Chance Casino - Player’s withdrawal has been delayed.

Kings Chance Casino - Player’s withdrawal has been delayed.

Amount: €1,100

Kings Chance Casino
Safety Index:Above average
Submitted: 24 May 2022 | Resolved : 30 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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2 years ago
Translation

.On May 17th I requested a payment. You can only pay out after verification. So my account is verified. Then there were repeated inquiries about my supposedly wrong IBAN. I have again made everything available to the finance department. To date no reaction. On today's request in the chat, it was now announced that the payment can take at least 10 more days. I cannot and will not accept that. I need your help once again.

Thank you already.

Roswitha

Automatic translation:
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2 years ago

Dear Roswitha74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that your IBAN is now correct, I can only recommend that you wait for a few more days.

If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago
Translation

Hello Kristina,

thanks for this quick answer. I'll probably have to be patient then, but I still find it unusual and uninviting for the casino.


regards


Roswitha

Automatic translation:
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2 years ago

I fully understand your frustration, Roswitha74. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if the withdrawal gets canceled or if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

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2 years ago
Translation

Many thanks Kristina, I have to wait now and will give you information as soon as you pay.


Thanks.

Automatic translation:
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2 years ago

Greetings all,


Just confirming that indeed the IBAN information is now correct and updated in our system, the requested withdrawal should be reviewed for approval and disbursed as a wire payment in the coming business days. Once payment is made to our 3rd party payment providers it is generally between 3 and 10 business days before the funds arrive in the designated bank account.


Best wishes,


Nick and Kings Chance

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2 years ago
Translation

Thank you for your reply. This withdrawal process takes an unusually long time and requires a lot of patience from players. I still have to be patient and I'm curious how long the payment will be delayed.


Greetings to all

Automatic translation:
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2 years ago
Translation

Hello,


the money is in my bank. Many Thanks. The case can be closed. Thanks to the casino and above all to GURU.


Kind regards


Roswitha

Automatic translation:
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2 years ago

Awesome news, Roswitha74. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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