The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Kingmaker Casino - Withdrawal of player's winnings has been delayed.
Amount: €450
Kingmaker Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case opened
Current status
Waiting for player to reply
2d 21h 15m 2s
Case summary
4 days ago
Public
Public
2 weeks ago
Translation
Good Day,
On the morning of April 30th, I requested a withdrawal of €450.00. Just a few minutes later, I was unable to cancel it. When I inquired, I was told it was already being processed.
Since then, I have only been given empty promises. More than 3 business days have passed and it is still "in process". The customer service representatives seem overwhelmed and keep using the same excuse "I have forwarded this to the finance department". My complaint email has so far gone unanswered.
Automatic translation:
Public
Public
2 weeks ago
Dear Hoss76,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 week ago
Hi,
I was told by the incompetent customer service yesterday, that the money will be on my bank account today...nothing happens, no money on my account, still "in progress"! They lie, they cheat - this betting company does have no right whatsoever to exist!
With all your respect, I understand your point but when you get constantly kicked out of the live chat, you receive no help...well, that's sound to me like a huge scam, don't you think?
Hoss76 has 2d 21h 15m 2s to reply
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