The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period. After the Complaints Team's interaction and queries about the delay, the player confirmed that he had received his money after 14 days. Consequently, we had considered the complaint as resolved and closed it in our system.
Kingmaker Casino - Withdrawal issues for player.
Amount: €190
Kingmaker Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Dear Manoukas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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6 months ago
I have played in many casinos 8- and 14 days for the money to come in, this is the first time I hear this
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6 months ago
Hi Manoukas,
- To clarify, is it accurate to say that your payment is currently pending within the account without being processed?
- Additionally, could you kindly specify the number of days since your withdrawal request was made?
- Has your account been successfully verified?
Thank you.
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6 months ago
Translation
The money got into my account after 14 days
Automatic translation:
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Manoukas, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
