The player from Greece has been facing multiple issues with his withdrawals since September 17, totaling four requests. While one withdrawal is completed, two are still pending, and the casino continues to request a bank statement for a card never used for transactions with them, causing confusion and frustration. The player seeks clarification on the ongoing delays and verification requests.
Kingmaker Casino - Player’s withdrawals are delayed and account verification is problematic.
Amount: €650
Kingmaker Casino
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Waiting for Casino Guru to reply
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Case summary
13 hours ago
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17 hours ago
i started playing at this casino since August, I had done several transactions with them without any particular problem except for delays in withdrawals.
The problem started on September 17th when I earn 1650 euros and i request 3 withdrawals, 150 euros, 500 euros, 500 euros and 500 euros.. the casino proceed succesfuly to withdrawl of the 1st 500 euros since then they cancel my 2nd request of withdrawal of 500 euros on the pretext that I have to identify the account.. I send all the documents that they asked me and all of them succesfuly verified (identity card, home address, credit card, account transactions, selfies).. a few days passed and they asked me to send a bank statement from 01.08 to 23.09.. I send it and the next day a withdrawal of 500 euros is made.
so i was sure that after they proceeded with the payment, everything was fine..however, 4 days passed and the other withdrawals have not taken place..in discussions with them they tell me that I have to send a bank statement of my debit card with which I have never made any transactions with this casino.. I wondered and asked them how is something like this possible? then with a considerable delay (4 days) they replied that they actually want a bank statement of the card I was actually using which I had sent several days before.
My complaints and questions are as follows: 1. I have been waiting since September 17 for 4 payments and only 2 has been made..
2. how is it possible for them to proceed with payment and delay the others under the pretext that verification is pending.
3. by what right did they ask me for details of my other card from another bank that I never used with them? what is hiding behind this?
I am at your disposal to provide you with proofs and screenshots related to this casino
thank you casino guru in advance
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14 hours ago
Hello stavmano,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for any withdrawal to be processed,
Regards,
Nick
Casino Guru is examining the case
