Kingmaker Casino - Player's withdrawals are delayed.

I made two withdrawals, one of €500 and another of €190, but so far I haven't received anything. Please, I need help contacting this casino since through chat or email to support, they always give the same automated response. They constantly tell me that it's in line for finance, but I receive no payment. I feel defrauded now in two different casinos. I am very frustrated and depressed, I feel scammed.

Dear geinersantillan337,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• When have you requested the two withdrawals, and what is currently the displayed status of these transactions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, good morning, this is the first time I have asked for withdrawals, I have not received any withdrawals, the first withdrawal of €500 was on 05/03/24 and yesterday I contacted them via chat and they told me that they would pay me yesterday, but nothing has ever been paid. arrived and the other withdrawal of €190 was made on 05/04/23 and I have not seen anything about either of the two withdrawals and the status only appears pending without any progress and when I asked if I needed to verify they told me that the account did not I required it at the moment and then nothing I keep contacting and they continue with the same answers I have screenshots from yesterday of their live chat

Hello, this casino does nothing but make fun of me, this is what they told me that today my money would be paid but at the end of the day nothing and the chat does not work, mail and emails sent do not respond, please help me get some of my money back. I send a screenshot of the chat and the proof where I said that they would pay me worse in the end they still don't pay me anything This is what they always answer but they haven't paid me anything

I fully understand your frustration, geinersantillan337. However, I will set the timer for an additional 3 days to allow the casino two full weeks to process the payment. If there’s no development by Friday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear geinersantillan337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.