The player from Greece had expected a withdrawal of 150 made 12 days prior. The casino had stated that the process was completed, but the player's account showed no credit. The player had claimed to receive no satisfactory explanation for the delay. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. Due to a lack of response from the player, we had to reject the complaint, but the player retained the option to reopen this complaint at any time.
Kingmaker Casino - Player's withdrawal payment is significantly delayed.
Amount: €150
Kingmaker Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
12 days I have made a withdrawal (150). It was completed on Thursday 11-4 (they say) they sent me an email with completions. The withdrawal was made via credit card, so the amount should have been paid in one day... of course I still insist on the chat bot mocks that there is a problem with the providers
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1 month ago
Dear Giannis10,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
Dear Giannis10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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