Kingmaker Casino - Player's withdrawal is not being credited.

I made a withdrawal of 350 euros but they don't want to credit it to me.

Dear valentinelena28,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise when exactly you submitted your withdrawal request? What is the status of your withdrawal (is it pending, processed, or did the casino cancel it)?

Have you passed the full KYC verification?

Could you kindly confirm if you have made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear valentinelena28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.