The player from Finland claimed that his withdrawal had been delayed with no proactive communication from the casino. He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses. His withdrawal request had been made on March 26, 2024. However, the player later reported that his money had been returned to his game account, but he had closed his account. Consequently, we rejected the complaint as per the player's explicit request.
Kingmaker Casino - Player’s withdrawal is delayed.
Amount: €120
Kingmaker Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I haven't received my withdrawal.
They say in the chat each time that they appreciate your patience.
They are not responding to emails.
Automatic translation:
Public
Public
1 month ago
Dear mikkosiikila,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Could you please specify when exactly you submitted your withdrawal request?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
1 month ago
Translation
This is the first withdrawal attempt.
Kyc has been successfully approved.
I haven't used the bonuses.
26.3.2024 withdrawal request.
Automatic translation:
Please disable your AdBlock