The player from Germany had been waiting for 1.5 weeks for a withdrawal request submitted on 24.09.24 to be processed, despite previous requests being completed within three business days. She sought assistance to expedite the process. The Complaints Team had extended the timeframe for the player to receive her funds and requested updates, but due to a lack of response from her, the complaint was unable to be investigated further and was rejected.
Kingmaker Casino - Player’s withdrawal is delayed.
Amount: €500
Kingmaker Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Hello,
I've been waiting for 1 1/2 weeks for my withdrawal to be processed, but nothing has happened. I submitted the withdrawal request on 24.09.24. I had requested withdrawals before, and they were processed within 3 business days. However, this withdrawal has not been processed.
Can you help me get the money?
Automatic translation:
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1 month ago
Hello Maria1997,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello, no I have not verified myself because the casino says verification is not necessary.
I made the winnings with real money.
I just wrote to them today (see picture), I write daily but I always get the same answer
Thank you very much
Automatic translation:
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1 month ago
Translation
I have also paid out several times but every payout was processed within 3 days except for this one and I am constantly put off via chat
Automatic translation:
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1 month ago
Dear Maria1997,
Our recommended time frame for any withdrawal is 14 days, regardless of the casino’s claims or how quickly previous withdrawals may have arrived. Please let us know by the end of this week if the funds have been received. If not, we will look into intervening.
I look forward to your response.
Kind regards,
Nick
