HomeComplaintsKingmaker Casino - Player’s withdrawal has been delayed.

Kingmaker Casino - Player’s withdrawal has been delayed.

Amount: A$800

Kingmaker Casino
Safety Index:High
Submitted: 11 Jun 2024 | Case closed : 26 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification. The player did not respond to further communication, leading to the complaint being rejected due to a lack of response.

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5 months ago

they dont give me the money.

i did Identity verification.

i send my 800aud. doge coin to my doge wallet. why u guys dont send the money? that is my wallet just give it too me. i wait so many days.

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5 months ago

Hello doitlee96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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5 months ago

are u asking my Register personal information? yes i did and i did my own money i didnt use bonus money. i did yesterday talk. but they just say to wait.

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5 months ago

they dont give me the money…

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5 months ago

please help me. i wait 2weeks.

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5 months ago

Thank you doitlee96 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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5 months ago

thank u soooooo much!

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5 months ago

Dear doitlee96,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kingmaker Casino representative to join this conversation.


Dear Kingmaker Casino,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka


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5 months ago

Dear Customer,

Thank you for contacting us. We kindly advise you to upload an ID from Australia to proceed with the verification. Thank you for understanding!


Best Regards,

Kingmaker Team

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5 months ago

im from korea but im staying au. i upload my country(korea)passport.

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5 months ago

Could you please reply? im not going to give up.

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5 months ago

hellow?!?!? can u please help me to get money back?! i really want to olay game but. if u guys dont give me the money how should i play the game. please tell me how to get my money

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5 months ago

please mirka help me they dont give me the money.

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5 months ago

Dear doitlee96,


Could you please clarify some of the details regarding your location?


Did you submit Australia as your country of residence in your casino profile?


Are you currently living long-term in Australia, or are you just on a shorter stay?


Thank you

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5 months ago

The area of ​​residence is Australia and is scheduled to remain for another 6 months.


Did you submit Australia as your country of residence in your casino profile? "yes"


Are you currently living long-term in Australia, or are you just on a shorter stay?

"i will stay 6month more"

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5 months ago

i have to change country?! i just put au bcz i stay here

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4 months ago


ask everything onetime. i dont want to wait. just tell me what should i do!!!!!!!

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4 months ago

tell me what should i dooo

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4 months ago

u guys are fake

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4 months ago

Dear Kingmaker Casino,


Is there any option for alternative documents in case, a player is staying in Australia temporarily?


Thank you.

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4 months ago

Dear Mirka and doitlee96,

We need a valid ID issued in Australia, such as an ID card, driving license, photo card, or resident permit.

Additionally, we require proof of address. The document must be no older than 3 months and show your name and current address. Accepted documents include utility bills (e.g., gas, electricity, water, fixed internet, rent), bank or credit card statements, or a pay slip.

Thank you for your understanding!

Best regards,

Customer Service

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4 months ago

Dear doitlee96,


Have you been able to submit any of the documents mentioned by the casino?

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4 months ago

Dear doitlee96,


We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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