Kingmaker Casino - Player’s withdrawal has been delayed.

I requested the withdrawal of a significant sum of 1051€, a meaningful win for me as I seldom play, let alone double my money. I made the withdrawal request, but after only ten days, my account was flagged for review. No one has contacted me, and my attempts to communicate via telegram and email remain unanswered. The live chat support is pointless because they always give the same response and abruptly end the chat. My simple assumption is that they aim to keep my winnings because they were substantial. If my likely theory holds true, then this is clearly subject to fraud allegations. I would strongly advise against using this casino.

Dear Calogero_tornabene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I made other withdrawals which were all successful.

Yes, I passed all the tests.

I didn't use bonus balances and I didn't have any active bonuses.

Thank you for your reply, Calogero_tornabene. When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

The last withdrawal was about 20 days ago and it took them less than 48 hours to process it.

I chose the same withdrawal method that I use to load the money, i.e. a Visa and MasterCard credit card. I always used the same one.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.