Kingmaker Casino - Player's withdrawal has been delayed.

I've been waiting for my payment to be credited since March 17th. They keep telling me to wait! Is there a way for me to get my money?

Dear gtsiantze, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi @gtsiantze,

We're sorry you're having trouble with withdrawal.

Can you please confirm that this email g*******87@gmail.com is the one you used for your player account? This will help us understand what is this issue about.

Sincerely,

Kingmaker Team

It's my first time withdrawing with them when I talk they ask me nothing more than documents they tell me it's in the process of processing! that's what I keep hearing and don't worry my money will be credited soon! I didn't use any bonus

Dear gtsiantze,

could you kindly explain why you sent two different email addresses to this thread?

Why don't I remember with which e-mail I registered! although from what I saw I am registered with the first one and here at the guru is there a problem with the second one?

The money was credited

However, I have another withdrawal of €70 that I won from a bonus pending and even though I have turned over the necessary amount, my money has still not been credited!

Can I have an answer what will happen to the €70 I won in bonus?

can you please approve my questions and get some answer?

Dear gtsiantze,

I'm glad to hear that you received your first withdrawal.

Regarding your withdrawal request of €70, please keep in mind that we recommend players wait up to 14 days for their withdrawal to be processed and paid out. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Thank you very much! It doesn't ask for any account verification

Dear gtsiantze, have you received your winnings yet? Please let me know.

Dear gtsiantze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received the money thank you

Dear gtsiantze,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru