The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had questioned the withdrawal time stated on the website as they experienced a longer waiting period. However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint.
Kingmaker Casino - Player’s winnings haven’t been received yet.
Amount: €200
Kingmaker Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I requested a withdrawal over a week ago and still no word. When I talk to a rep in live chat they always give me the same automated response. I asked if I need to verify my account now and they said no. I asked if I need to verify in the future and they say they can't answer that question. I asked how to get in touch with someone who can answer but they said that is not possible. I feel like they are giving me the runaround. I have kept a transcript of the last discussion I had with the live chat in an email. Extremely unprofessional.
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1 month ago
Dear pegsfae,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
So why does it say in your site that it takes 1 to 3 business days? It should say it needs 2 weeks.
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1 month ago
Translation
I have to withdraw the complaint because I got the money. The withdrawal was made normally. Thank you very much
Automatic translation:
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1 month ago
Dear pegsfae,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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