The player from Germany had experienced a delay in payout and expressed frustration over the unreliability of the casino. The player had been waiting for payment for 20 days, which was won using real money, not a bonus. The player also reported that his account verification had been rejected and that the casino had not been responsive to his inquiries. Despite the efforts of the Complaints Team to assist, the player had requested to reject his complaint. Consequently, we had rejected the complaint as per the player's explicit request.
Kingmaker Casino - Player's payout is delayed.
Amount: €500
Kingmaker Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Kingmaker Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Translation
I've been waiting for a payout for 20 days now!!! How can you possibly rate this casino positively??? The money I won was cash, not a bonus!! This casino is absolutely untrustworthy
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8 months ago
Hello sebbok,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
I'm not allowed to verify myself. Yes, it's my second one now! The first one was rejected without any reason. I've been asking what the problem is for 2 weeks. I even asked if I have to verify myself, no answer. It's been 23 days now and nothing has happened
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8 months ago
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Since when do we talk about verification for €500??? €900 deposit! Normally you only get verified if you deposit €2000 or more!!! This casino should be banned!!!
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8 months ago
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And if you still don't understand!!! That's exactly the scam that this casino seems to be pulling on a lot of players!!! I can only repeat myself 7.4/10 wow, better rated corner shops!!!
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8 months ago
Hello sebbok,
You entered the dispute amount not us. Please forward a screenshot of pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru
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8 months ago
Translation
No communication. I would also like to emphasize that the first withdrawal was rejected 5 days ago. No communication from the casino.
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8 months ago
Thank you sebbok for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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8 months ago
Translation
No thanks, I don't need help from scammers!!!!
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