Kingmaker Casino - Player having issue verifying deposits.

Hello, I made two deposits that were rejected. After numerous chat messages over 8 days, I was told in our last conversation that these deposits were manually added to my account. However, I had not been notified and I don't believe that I played at any point. I attempted to check via the betting history to verify if I had played during that time, but for some reason, that specific time period appears to be deleted. I cannot see the bets that were placed during that timeframe to truly validate that these earnings were added to my account and played, but I am certain that this was not the case.

In the attached photo of the first operation's history, it's marked at 18:31. But when I load more, it continues from 18:34 and I cannot see any plays before 18:31 that day.

Dear willowbcn,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you've encountered regarding your rejected deposits and the subsequent handling of your account balance.

To assist you further, could you kindly provide us with additional information regarding the following points?

• When were the two deposits initially made?
• Could you specify the reasons provided for the rejection of these deposits?
• Did you receive any confirmation or notification regarding the manual addition of these deposits to your account?
• Regarding the missing betting history for the specific time period in question, have you contacted the support team to inquire about this issue?

Your cooperation in providing these details will greatly assist us in investigating and working towards a resolution. Additionally, if you have any relevant communication with the support team regarding this matter, please feel free to forward it to petronela.k@casino.guru for further review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The deposits were made on 4/10, I was not notified at any time of the manual entry of the deposits, which according to them was the next day.

The rejection, the reasons I can't imagine, the crazy action would fail or something, I don't know.

I have already claimed the history, but no one has contacted me yet.

One more thing, which I think has not been very clear.

The dispute is because I say that they have not put the deposits into account and they have, that is why I went to see the history, in case I had not realized it and when I saw that I could not see that section it already generated more I suspect that it had been credited to my account

Hi willowbcn,

• Would you kindly provide screenshots of any accessible deposit or game history within your account?
• Additionally, if you could forward payment receipts for those deposits initially not credited to your account, it would help us gain some clarity on this matter.

Thank you.

I pass betting history that you have to look at the time that passes from 6:31 p.m. and returns to 6:34 p.m., it stays in a loop like this

and then I pass photos where the deposits are rejected and the bank collected

Hi willowbcn,

Could you please forward your full game history not only a screenshot of five bets?

Thank you.

I asked for it via live chat, they told me they had requested it but they haven't sent it to me

from the page it doesn't let me see more

Thank you very much, willowbcn, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you willowbcn for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Kingmaker Casino for their help in resolving this complaint. Would it be possible to provide evidence of the player's gaming history so it is possible to review if the deposits have been received? You can provide any information to my email. (peter.c@casino.guru)

Thank you!

Dear Peter,

Thank you for reaching out.

Please be informed that we sent you an email to peter.c@casino.guru. Looking forward to your reply.

Best regards,

Kingmaker Team

Thank you for providing me with the information Kingmaker Casino representative.

Dear willowbcn, after reviewing your gaming history it is clear that the deposits have been added and you have used them to play. I would consider the matter resolved but let us know if you require any further assistance. Thank you in advance!

ok

Dear willowbcn,

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter