The player from the United Kingdom reports not winning any games or cashing out in the past 3 months, despite previous success. She suspects a technical issue as the games freeze and jump off winning combinations. Multiple reports of the issue have been made, and other players have similar complaints.
Kinghills Casino - Player suspects technical issues causing losses.
Amount: £2,000
Kinghills Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 9h 37m 35s
Case summary
3 days ago
Public
Public
1 week ago
For the past 3 months I have had no wins , I have not won a single game and I have had no cash outs, which I find really odd. So can you explain to me what this could be? To not win a single game on your site for over 3 months is not plausible nor is it fair. Your casino has taken thousands of pounds and not even let me win 1 game in over 3 months. There is definitely a problem with the games ,as I have read reviews and people are saying the same as me.
have reported this technical fault several times over the last few weeks.
I have taken steps to try and fix the issue too i.e. clearing cookies cache history browser has always been Google Chrome.
I also find it really strange that when I first joined the casino , I had several wins and no issues with the games freezing etc. Then for the past 3 months I have not won a single game nor had any cash outs ,also the games are freezing ,jumping off a winning combination deliberately. I have checked my security and I have no malware or viruses that are causing this.
I cannot give anymore information than I have already given as this has been continuously happening at random times and different days.
I would like this to be resolved as this has been going on for months and I have lost a lot of money.
Public
Public
6 days ago
Dear Tricks,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence of unfair losses, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
Casino Guru is examining the case
