Kinghills Casino - Player suspects technical issues causing losses.

For the past 3 months I have had no wins , I have not won a single game and I have had no cash outs, which I find really odd. So can you explain to me what this could be? To not win a single game on your site for over 3 months is not plausible nor is it fair. Your casino has taken thousands of pounds and not even let me win 1 game in over 3 months. There is definitely a problem with the games ,as I have read reviews and people are saying the same as me.

have reported this technical fault several times over the last few weeks.

I have taken steps to try and fix the issue too i.e. clearing cookies cache history browser has always been Google Chrome. 

I also find it really strange that when I first joined the casino , I had several wins and no issues with the games freezing etc. Then for the past 3 months I have not won a single game nor had any cash outs ,also the games are freezing ,jumping off a winning combination deliberately. I have checked my security and I have no malware or viruses that are causing this.

I cannot give anymore information than I have already given as this has been continuously happening at random times and different days.

I would like this to be resolved as this has been going on for months and I have lost a lot of money.

Dear Tricks,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence of unfair losses, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Thanks for your effort to present the evidence, however, This is not enough for us to proceed with the investigation.

To investigate we would have to be presented with evidence of unfairly lost funds. Please understand that it is very difficult to examine static screenshots and agree with a player that the payout should have been different. A situation when the round didn't finish on screen due to an error can't be considered potential winnings.

Bets are counted automatically by the server of the game provider and if there's no record of a technical glitch from the game provider, we do not stand a chance to pursue those cases.

Please let me know whether you contacted casino support and what they replied regarding the technical glitches. My email is tomas@casino.guru

Thanks for your email.

Unfortunately with the information presented, we can offer no further recourse.

The fact that you experienced errors and technical glitches doesn't in itself mean nothing unfair and can happen to you while playing in any online casino. Our recommendation in these situations is to stop playing the game to prevent further frustration and inform the casino.

Due to insufficient evidence, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.