Home Complaints Kingdom Casino - Player’s winnings have been cancelled.

Kingdom Casino - Player’s winnings have been cancelled.

Amount: $96

Kingdom Casino
Good reputation
Submitted: 13 Sep 2021
Case opened Current status

Waiting for casino to reply

2d 7h 34m 49s

Case summary

4 days ago

The player from Japan had their winnings cancelled due to an accusation of fraudulent activities and the account was blocked.

Public
1 week ago

Thank you.

Register on 9/12 (Register for the first time and casino)

I bet the full amount of the deposit twice and I won, so I applied for withdrawal.

Since the withdrawal was canceled, I had to make a "triple bet" when I inquired.

Therefore, I made a triple bet and applied for withdrawal.

When I tried to log in to the casino to see the progress on 9/14, I was blocked at this point.

When I contacted support, the withdrawal was refused with only the following fixed phrase.


// *

Your account has been closed due to the decision of the administration because of the violation of our Terms and Conditions.

"ANTI-FRAUD POLICY

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:


participating in any type of collusion with other players

development of strategies aimed at gaining of unfair winnings

fraudulent actions against other online casinos or payment providers

low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers)

chargeback transactions with a credit card or denial of some payments made

creating two or more accounts

other types of cheating

or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player." https://www.kingdomcasino.com/terms-and-conditions

* //


I'm not convinced at all, so I would like to ask for the collection of the balance.

Public
6 days ago

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?

Were you advised specifically which rule has been broken and why your winnings have been cancelled?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

 

Public
6 days ago

Thank you for contacting us immediately.

Deposit $ 50 and win double with a $ 50 bet on the roulette "red and black".

Since the betting conditions are tripled, a $ 1 bet is made 200 times with 100 Bit Dice.

The balance at this point was about $ 96.

Therefore, I bet 5 times the deposit amount.


There is no specific explanation for the content of the violation.

It is very strange because it is a highly rated casino.


Thank you.

Public
4 days ago

Thank you very much, sai1331, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
4 days ago

Hello sai1331!


From now on, I will take care of your complaint. I would like to invite representatives of Kingdom Casino into this complaint in order to help us resolve the issue.

Kingdom Casino has 2d 7h 34m 49s to reply