Kingdom Casino - Player’s struggling to withdraw his winnings.

I asked for a credit card withdrawal as I do at other casinos after a while waiting for money back in the account denied constant bargaining and even when I do not have a good ang to answer it is difficult to solve something the casino refuses to send it to my bank account if I give it to them If you try another method, insert it again and such and I will not insert it somewhere where I refuse my choice. Everything is in photos

Dear Patrik,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, please follow their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sorry the click-through is dollars. Yes the account is fully verified. Unfortunately, all other withdrawals are disadvantageous and I do not own accounts for them. With btc I would do it even if I come a lot of money but I don't have btc in my wallet.

Tet called me a bank and told me that there was no problem on their side and that the problem was on the casino side. To be in the picture

Thank you, Patrik, for your reply. Since intermediary banks might be involved, and international transactions take place, it is possible that not the casino itself is to blame.

Once again, if an alternative method to withdraw your winnings has been offered to you, I would strongly recommend to set it up. Could you please clarify if the casino has advised you about any specific alternative?

They want me to deposit money through another option and verify the payment and be able to choose, but I do not have any of the services and when they wrote to me to send them by bank transfer, I do not have the option to choose

Thank you very much, Patrik, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much for the fun of arguing, I no longer enjoy it and explain that I have no choice.

Hello Patrik,

I looked at your complaint and will do my best to help you. I would like to invite Kingdom Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

It will not allow me to withdraw via credit card. And it always forces me to have a different way, but I have no way to choose another way. And when I want via bank transfer what I have offered myself, I have no choice but to constantly find me a different way when I find a solution, even though I have clearly told them that I have no way to make it happen.

Hello Patrik and Viliam!

We have processed each request Patrik have made, however, the bank issuing the credit card may block or reject such transactions at their own discretion, so we cannot process it, I'm sorry.

Patrik, please, try using another payment system for your withdrawal.

I would recommend you to withdraw with e-wallets: ecopayz or neteller or skrill. In order to do so, min deposit needs to be made, after that you will need to verify your deposit method and then withdraw the funds.

Please, use these tips and you will not have such difficulties again. I wish you all the best!

Greetings as I write here and I don't like your lie anymore! The bank has made it clear it does not block your transaction in any way. And for the next one will not use any of your methods because I do not own any of those things if you will be able to send it to me via btc or via bank transfer without verification I will be more grateful but I have no other choice

I contacted the bank here to comment on your comments because I want to know where the error is if the bank replies that it will be possible to resend the payment and that it will confirm it, or say that the error is on your side again.

Dear Patrik,

please send me evidence from the bank that they don't block the transaction. My email: viliam.v@casino.guru.

Hello, as they will call me today, I will tell them to send me a statement in writing. Thank you

Hello,

I've received confirmation from the player's bank that they are not blocking any payment but the best solution would be to find an alternative payment method. Dear Casino, try to suggest some fast and safe available payment methods for Patrik.

Hello!

We would suggest to withdraw with e-wallets: ecopayz or neteller or skrill.

In order to do so, min deposit needs to be made, after that Patrik will need to verify his deposit method and then withdraw the funds.

Aha more inconvenient it somewhere loses part of the money on fees and another problem I do not own a single account what he proposes because it is inconvenient and as I looked at one bCh had to pay monthly for services so I have a choice on the card and still take away a lot of money I am asking for a selection and what I have an account for. As I wrote here, I have only a limited option, namely a credit card, bank transfer, or btc but I have no way to do the verification because I don't have a btc in my wallet, I have it invested.

Dear Casino,

since the player is not willing to create an account in e-wallets I would like to kindly ask you to investigate why there is problem with withdrawal to credit card. The problem is not at player's bank, I have confirmation.

PS: Patrik, I strongly recommend you to consider opening an e-wallet. Also, try to reconsider bitcoin option.

Unfortunately the Patrick's withdrawal is rejected and we cannot influence this at the moment, so we kindly ask player to use other methods.

Nice lack of interest in solving problems. We are simply not interested in confirming his choice via credit card and optional why

Tell me ... That please send it to me or contact the FBI. I'm tired of forcing players to choose other methods of choosing what are disadvantageous to me literally! And to demand that it be solved the casino constantly forces other withdrawals and he has one of those accounts he doesn't have, damn it, maybe my problem is that the casino has a lick ..... Make a deposit system make a deposit and you can choose just right .... And then forcing the player to choose another way and re-insert as an asshole .... And if clearly here yesterday he had to choose via btc rejected and partially told me that even btc to reject me even if I probably checked it constantly forces me to make an inappropriate selection already whether the casino has a contract with those wallets so that players have to make a choice through their portal.

But this is not my problem that they have a problem I will not make another choice if the casino does not cooperate obrwtim to the FBI for fraud

Dear Casino,

I am afraid that this explanation is not enough: "Unfortunately the Patrick's withdrawal is rejected and we cannot influence this at the moment, so we kindly ask player to use other methods."

As I said, the problem is not at the player's bank, so please tell us the reason why it's not possible to pay player's winnings to credit card or Bitcoin (you offer both of these payment methods as withdrawal option) or just pay off what belongs to the player.

Hello Villiam,

unfortunately, the payment is rejected, and we do not see any reason for this. Further attempts will turn into further rejected withdrawals. That is why we are asking the player to use other payment methods, otherwise we won't be able to help, we are sorry for this, but seems like there is no other way to proceed at this moment.

What the hell is the answer, it just doesn't work and we won't deal with what the hell the system is for !!! The casino will not see any more deposits because it is already clear to me that it will make excuses for other payments as well, that it doesn't happen by chance to make another one .... Damn, you think I'm a jester! How can he even allow me to constantly force what is disadvantageous clearly here I gave them 3 options or one do not want to satisfy the course ... Perhaps I'm not an asshole and I will not pay a fee of 15-25% for a transaction if it goes otherwise let them do it and I'm not interested anymore really some primitive answer for morons

This is how it looks somewhat confused and ulhana conversation from the casino via email I'm still waiting for an answer but I'm sure that the casino will find another excuse that they failed again or they will give it to the euro but I will not be able to make a bank transfer and I will be told anyway that they can't do it by hand, and again, they'll surely force me to make those disadvantages.

Dear Patrik,

let me know when you'll get an answer from Casino, thanks.

For now, the selection is sent we will see if it arrives or not.

The money still didn't come to the account and I'm waiting

Dear Patrik, we are asking you kindly to wait a bit more because bank transfers can take several days.

Thank you for your patience!

Dear Patrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.