Kingdom Casino - Pelaajan on vaikea nostaa voittojaan.

I asked for a credit card withdrawal as I do at other casinos after a while waiting for money back in the account denied constant bargaining and even when I do not have a good ang to answer it is difficult to solve something the casino refuses to send it to my bank account if I give it to them If you try another method, insert it again and such and I will not insert it somewhere where I refuse my choice. Everything is in photos

Požádal sem o výběr na kreditní kartu jak to dělám u ostatních kasin po chvilce čekání peníze zpět na účtě zamítnuto neustále dohadování a ještě když nemám dobrou ang na odpověď je těžké něco vyřešit kasino mi odmítá to poslat na bankovní účet když jim ho poskytnu furt jen samé keci zkuste jiný způsob vložte znova a takové a nebudu taky vkládat někde kde mi odmítají výběr. Vše je ve fotkách

Dear Patrik,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, please follow their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sorry the click-through is dollars. Yes the account is fully verified. Unfortunately, all other withdrawals are disadvantageous and I do not own accounts for them. With btc I would do it even if I come a lot of money but I don't have btc in my wallet.

Omlouvam se preklik je to dolarech. Ano účet je plně ověřen. Bohužel všechny ostatní výběry sou nevýhodné a nevlastním tím pádem na ně účty. U btc bych to klidně udělal i když přijdu jlo část peněz ale nemám v peněžence ani btc.

Tet called me a bank and told me that there was no problem on their side and that the problem was on the casino side. To be in the picture

Tet mi volala banka a řekla mi že na jejich straně není problém a ze problém je na straně kasina. Aby jste byli v obraze

Thank you, Patrik, for your reply. Since intermediary banks might be involved, and international transactions take place, it is possible that not the casino itself is to blame.

Once again, if an alternative method to withdraw your winnings has been offered to you, I would strongly recommend to set it up. Could you please clarify if the casino has advised you about any specific alternative?

They want me to deposit money through another option and verify the payment and be able to choose, but I do not have any of the services and when they wrote to me to send them by bank transfer, I do not have the option to choose

Chtějí po mně abych vložil si peníze přes jinou možnost a ověřil se tak tou platbou a mohl tak vybrat jenže ani jednu ze služeb nemám a když mi psali abych si je poslal bank transfer nemám tu možnost u výběru

Thank you very much, Patrik, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much for the fun of arguing, I no longer enjoy it and explain that I have no choice.

Děkuji moc furt se snema hádat už mě nebaví a vysvětlovat že nemám jinou možnost výběru.

Hello Patrik,

I looked at your complaint and will do my best to help you. I would like to invite Kingdom Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

It will not allow me to withdraw via credit card. And it always forces me to have a different way, but I have no way to choose another way. And when I want via bank transfer what I have offered myself, I have no choice but to constantly find me a different way when I find a solution, even though I have clearly told them that I have no way to make it happen.

Neumožní mi výběr přes kreditní kartu. A nutí mě neustále jiný způsob jenže já nemám jak vybrat jiný způsob. A když chci přes bankovní převod co mi sami nabídnuti nemám ho na možnost výběru a při najíti řešení mě neustále nutí jiný způsob i když sem jim jasně řekl že ho nemám jak uskutečnit

Hello Patrik and Viliam!

We have processed each request Patrik have made, however, the bank issuing the credit card may block or reject such transactions at their own discretion, so we cannot process it, I'm sorry.

Patrik, please, try using another payment system for your withdrawal.

I would recommend you to withdraw with e-wallets: ecopayz or neteller or skrill. In order to do so, min deposit needs to be made, after that you will need to verify your deposit method and then withdraw the funds.

Please, use these tips and you will not have such difficulties again. I wish you all the best!

Greetings as I write here and I don't like your lie anymore! The bank has made it clear it does not block your transaction in any way. And for the next one will not use any of your methods because I do not own any of those things if you will be able to send it to me via btc or via bank transfer without verification I will be more grateful but I have no other choice

Zdravím jak tu píšu a už mě to nebaví ta vaše lež! Banka se jasně vyjádřila neblokuje nijak transakci vaší. A za další nevyužije ani jednu z vašich metod neboť nevlastním ani jednu z těch věcí pokud budete schopni bez ověření mi to poslat přes btc nebo přes bank transfer ručně budu více vděčný ale jinou možnost nemám

I contacted the bank here to comment on your comments because I want to know where the error is if the bank replies that it will be possible to resend the payment and that it will confirm it, or say that the error is on your side again.

Kontaktoval sem banku o vyjádření k vašemu komentářů protože chci vědět kde je chyba pokud banka odpoví že již bude možné znova odeslat platbu a že jí potvrdí a nebo zase se vyjádří že je chyba na vaši straně

Dear Patrik,

please send me evidence from the bank that they don't block the transaction. My email: viliam.v@casino.guru.

Hello, as they will call me today, I will tell them to send me a statement in writing. Thank you

Zdravím jak mi budou dnes jistě volat tak jim řeknu ať mi pošlou i písemně vyjádření. Děkuji

Hello,

I've received confirmation from the player's bank that they are not blocking any payment but the best solution would be to find an alternative payment method. Dear Casino, try to suggest some fast and safe available payment methods for Patrik.

Hello!

We would suggest to withdraw with e-wallets: ecopayz or neteller or skrill.

In order to do so, min deposit needs to be made, after that Patrik will need to verify his deposit method and then withdraw the funds.

Aha more inconvenient it somewhere loses part of the money on fees and another problem I do not own a single account what he proposes because it is inconvenient and as I looked at one bCh had to pay monthly for services so I have a choice on the card and still take away a lot of money I am asking for a selection and what I have an account for. As I wrote here, I have only a limited option, namely a credit card, bank transfer, or btc but I have no way to do the verification because I don't have a btc in my wallet, I have it invested.

Aha více nevýhodnější to někde strati t část peněz na poplatkach a další problém nevlastním ani jeden účet co navrhuje protože je to nevýhodné a jak sem se díval u jednoho bCh musel měsíčně platit za služby abych měl pak výběr na kartu a ještě mi odeberou velkou část peněz žádám o vyhydny výběr a na co mám účet. Jak sem psal možnost mám jen omezené a to kreditní karta, bank transfer, a nebo btc ale nemám jak učinit ověření protože nemám zrovna btc v peněžence mám je investované.

Dear Casino,

since the player is not willing to create an account in e-wallets I would like to kindly ask you to investigate why there is problem with withdrawal to credit card. The problem is not at player's bank, I have confirmation.

PS: Patrik, I strongly recommend you to consider opening an e-wallet. Also, try to reconsider bitcoin option.

Unfortunately the Patrick's withdrawal is rejected and we cannot influence this at the moment, so we kindly ask player to use other methods.

Nice lack of interest in solving problems. We are simply not interested in confirming his choice via credit card and optional why

Pěkný nezájem řešení problémů. Prostě nemáme zájem mu potvrdit výběr přes kreditku a nepovinné proč

Tell me ... That please send it to me or contact the FBI. I'm tired of forcing players to choose other methods of choosing what are disadvantageous to me literally! And to demand that it be solved the casino constantly forces other withdrawals and he has one of those accounts he doesn't have, damn it, maybe my problem is that the casino has a lick ..... Make a deposit system make a deposit and you can choose just right .... And then forcing the player to choose another way and re-insert as an asshole .... And if clearly here yesterday he had to choose via btc rejected and partially told me that even btc to reject me even if I probably checked it constantly forces me to make an inappropriate selection already whether the casino has a contract with those wallets so that players have to make a choice through their portal.

Řekněte tomu.... Že ať laskavě mi to pošle nebo se obrátím na federální úřad FBI. Už mě to nebaví nutit hráče ostatní metody výběru co sou nevýhodné pro mne doslovně! A požadovat nějak aby se to vyřešilo kasino neustále nutí ostatní výběry a je mu jedno ze ty účty nemá sakra snad je můj problém že kasino má vyliza..... Systém na výběry učiňte vklad aiuete vybrat tak akorát hov.... A pak nutit hráče vybrat jiný způsob a znova vložit jak kreten.... A když jasně sem včera si dal vybrat přes btc zamítnuto a částečně mi zdeleno že i btc výběr mi zamítnout i kdybych si to nejspíše ověřil neustále mě nutí do nevhodného výběru už se mu zda ze kasino má smlouvu z těma peněženkama aby hráči museli učinit výběr přes jejich portál.

But this is not my problem that they have a problem I will not make another choice if the casino does not cooperate obrwtim to the FBI for fraud

Tohle není ale můj problém že oni mají nějaký problém jinou možnost neučiním pokud kasino nebude spolupracovat obrwtim se na federální úřad FBI za podvod

Dear Casino,

I am afraid that this explanation is not enough: "Unfortunately the Patrick's withdrawal is rejected and we cannot influence this at the moment, so we kindly ask player to use other methods."

As I said, the problem is not at the player's bank, so please tell us the reason why it's not possible to pay player's winnings to credit card or Bitcoin (you offer both of these payment methods as withdrawal option) or just pay off what belongs to the player.

Hello Villiam,

unfortunately, the payment is rejected, and we do not see any reason for this. Further attempts will turn into further rejected withdrawals. That is why we are asking the player to use other payment methods, otherwise we won't be able to help, we are sorry for this, but seems like there is no other way to proceed at this moment.

What the hell is the answer, it just doesn't work and we won't deal with what the hell the system is for !!! The casino will not see any more deposits because it is already clear to me that it will make excuses for other payments as well, that it doesn't happen by chance to make another one .... Damn, you think I'm a jester! How can he even allow me to constantly force what is disadvantageous clearly here I gave them 3 options or one do not want to satisfy the course ... Perhaps I'm not an asshole and I will not pay a fee of 15-25% for a transaction if it goes otherwise let them do it and I'm not interested anymore really some primitive answer for morons

Co to je sakra za odpověď prostě to nejde a nebudeme to řešit co to sakra ke za systém!!! Žádný další vklad kasino neuvidí protože už je mi jasné že bude se vymlouvat i u ostatních plateb že to náhodou nejde zrovna ať udělám další.... Sakra myslíte si že sem šašek! Jak si může vůbec dovolit mi neustále vnucovat co je nevýhodné jasně sem jim dal 3 možnosti ani jednu nechtějí vyhovět kur... Snad nejsem kreten a nebudu platit poplatek 15-25%za transakci když to jde jinak ať to laskavě udělají a nezajímá mě už fakt nějaká primitivní odpověď pro debily

This is how it looks somewhat confused and ulhana conversation from the casino via email I'm still waiting for an answer but I'm sure that the casino will find another excuse that they failed again or they will give it to the euro but I will not be able to make a bank transfer and I will be told anyway that they can't do it by hand, and again, they'll surely force me to make those disadvantages.

Takto vypadá nějak zmatená a ulhana konverzace zatím z kasinem přes email čekám ještě na odpověď ale sem si jistý že kasino najde další výmluvu že se jim to zase nepodařilo a nebo mi to dají do euro ale nebudu moci provést bank transfer a bude mi beztak řečeno že oni to nemůžou udělat ručně a zase budou mě jistě nutit ty nevýhodné výběry.

Dear Patrik,

let me know when you'll get an answer from Casino, thanks.

For now, the selection is sent we will see if it arrives or not.

Prozatím je výběr odeslán uvidíme jestli dorazí a nebo ne.

The money still didn't come to the account and I'm waiting

Pořád peníze nepřišly na účet a čekám

Dear Patrik, we are asking you kindly to wait a bit more because bank transfers can take several days.

Thank you for your patience!

Dear Patrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.