Kingdom Casino - Player has been asked to provide documents for additional account verification.

I have been playing at Kingdom Casino for over 6 months. I have a fully verified account, including a selfie with a passport. There were both deposits and withdrawals.

I used mainly Visa / MasterCard cards, but the casino for some reason stopped carrying out such transactions. They recommended using Skrill - I listened to the advice. The first payment to Skrill was successful.

And so, on March 11-12, I decided to play again. As a result, I won $ 3596. I put them on payment and began to wait for the receipt of money. The payment was canceled three times and continue to do so. The reason - they need my transaction history for the last 6 months from all my payment methods (bank account, Skrill, etc.).

I already sent one such statement from WebMoney to them - they accepted it, but they require a bank statement and Skrill. By submitting documents of this type, I disclose the contact and payment details of third parties, which I consider unacceptable and unacceptable. But I did it, and in my opinion, this is more than enough for confirmation.

Kingdom Casino deliberately does not pay out the money I won - $ 3596, regularly canceling payments and constantly demanding various kinds of documents.

I have been playing at Kingdom Casino for over 6 months. I have a fully verified account, including a selfie with a passport. There were both deposits and withdrawals.

I used mainly Visa / MasterCard cards, but the casino for some reason stopped carrying out such transactions. They recommended using Skrill - I listened to the advice. The first payment to Skrill was successful.

And so, on March 11-12, I decided to play again. As a result, I won $ 3596. I put them on payment and began to wait for the receipt of money. The payment was canceled three times and continue to do so. The reason - they need my transaction history for the last 6 months from all my payment methods (bank account, Skrill, etc.).

I already sent one such statement from WebMoney to them - they accepted it, but they require a bank statement and Skrill. By submitting documents of this type, I disclose the contact and payment details of third parties, which I consider unacceptable and unacceptable. But I did it, and in my opinion, this is more than enough for confirmation.

Kingdom Casino deliberately does not pay out the money I won - $ 3596, regularly canceling payments and constantly demanding various kinds of documents.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The money was paid in full. There was a misunderstanding with the documents. They have no complaints about online casinos Kingdom.

The money was paid in full. There was a misunderstanding with the documents. I have no complaints about Kingdom online casino.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru