HomeComplaintsKing.rs Casino - Player’s account suspended and all the winnings confiscated.

King.rs Casino - Player’s account suspended and all the winnings confiscated.

Amount: 23,000 din

King.rs Casino
Safety Index:High
Submitted: 19 Feb 2020 | Case closed : 05 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Serbia has accumulated winnings in his mother’s account. Afterwards, the casino closed the account and confiscated winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Lesinari greatest !!!! On this stinking, rogue online tkzv. casino, my mother and i have been holding orders for over a year. During this time, we paid into our accounts and lost an average of 7000-8000 dinars a month. The last time I got up at this rogue casino, it was through my mother's account because I had lost a course on mine. With the help of some force I made 23000din and asked for payment to my mother's current account. (to emphasize that she worked in those moments but was instructed to play on her account). For these stinkers to call her, ask her for a thousand proofs of identity (besides a picture of her ID card, a picture of a bank card showing her account number and other information ... They just don't have urine), which is fine again, but then when this part is confirmed, terror moves in the form of questions such as "what games were played", "what were the stakes on certain games, how much maximum-how minimal", "which was the smallest, and what was the biggest gain on the game book of gold "etc .... And certainly 10 nebulous questions ... So they were just looking for something that could be an excuse to get their money. And then of course, since the women didn't know those details (which I wouldn't know after 8 hours of fighting with the computer, and partial blindness) said that they would deactivate the account and stop ie. undo the payment because there was misuse of something (ask god what the writer meant to say) .... Well you people see what kind of "greasy goose you are lubricating". These set new standards in the world of gambling, they take what we invest into the game, so we can only dream of potential profits ....

Automatic translation:
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4 years ago

Dear Aleksandar,

Thank you for submitting your complaint. I have checked terms and conditions, and this is what I found:

"Each Player can register only one Account on Organizer’s Internet Site. The Player’s Account cannot be transferred to a third party; neither can a third party use it. In the case of such a malpractice or abuse, the Organizer reserves the right to close and annul all the transactions related with such accounts.

Each Player is at all times personally responsible for every and any activity on his/her Account. The

Player has the obligation to take care of all the information related with his/her Account, especially those related with his/her password, as well as of all the other details. The Player him/herself is responsible for all and any possible misuse of the password. The Player accepts the responsibility to immediately inform the Organizer on support@circuscasino.rs email address, about any and every unauthorized use of the password or in the case of any other security breach."

 

Do I understand it correctly, that you have been using your mother’s account? If this is the case, I’m afraid, there is not much I can do for you in this matter. Please get back to me with your reply. Thank you in advance.

Best regards,

Petronela

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4 years ago

Dear Aleksandar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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