HomeComplaintsKing Johnnie Casino - Player’s withdrawals have been delayed.

King Johnnie Casino - Player’s withdrawals have been delayed.

Amount: A$1,930

King Johnnie Casino
Safety Index:Above average
Submitted: 18 May 2021 | Case closed : 03 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia has requested withdrawals more than a week ago. They haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Hello, I’m probably just overthinking it but I’ve been playing king Johnnie casino for quite some time and made afew withdrawals from there. The longest I’ve ever waited to receive the funds has been three days maximum, sometimes I get the funds within 24 hours. But recently I’ve made two withdrawals one of $230 which was processed on the 11th of may and 1700 on the 12th of may and I have not received any withdrawal funds at all and I’m starting to worry I won’t be receiving them.

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2 years ago

Dear Emily,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise which payment method you have opted for? Do I understand correctly that payments are still pending inside your account without being processed or they have been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


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2 years ago

Dear Emily,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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