King Johnnie Casino - Player has experienced a technical glitch.

I was playing the sun of egypt hold and win slot game last Friday 22nd of October 2021 and got free spin on $10 a spin and won $1,160 and I screenshoted the amount I won as I was happy about it then it kicked me out of the site and displayed a error message saying internal error please contact support so i log back and check my balance and now it showing I only got 22c left so I contacted support and the said they have escalate the matter to the game provider and I contact support every day since and everytime they say wait a few hours you will hear something back I didn't hear anything so I contact support on Monday the 25 october 2021 and the support person got a pitboss to contact me so the pitboss contact me by phone and said she will chase it up and I will get back to you definitely today so I didn't hear anything then tonight the 27/10/2021 I get a email saying the game provider has investigated your account and there are no missing funds but how come I got screenshots of my free spin screen and of my winning and the error message I would like something done cause I shouldn't be ripped of the fund I won If I didn't won anything why have I got screenshots and proof and I WOULD NOT RECOMMEND JOHNNIE KASH KINGS CASINO TO ANYONE

Dear anthonys91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Have you deposited any funds into your account or the winnings were accumulated from Free Spins solely?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear anthonys91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.