King Johnnie Casino - Player complains that they didn’t receive loyalty points.

Hi

King Johnnie (Kash Kings VIP) has not allocated loyalty points earned from deposits and play throughout May due to system issues at their site.

I had raised this issue with King Johnnie and in particular gave them a period of 12-14 May to investigate. During those 2 days I had deposited and played over $1400 but received 0 points. Depositing $1400 should allocate 350 points with further points generated during turnover/play of the funds. King Johnnie took over a week to investigate. They then sent me an SMS that they had resolved the issue and added missing points to my account. When I checked my account King Jonhnnie had only added 29 points.

I have attached a screenshot of King Johnnie loyalty point system information.

Can you please investigate.

Dear Mojojojo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you obtained any loyalty points from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically. Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. 

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Mojojojo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.