King Johnnie Casino - Player complains about unauthorized deposits.

I played once on this website and then wasnt able to access my account again but noticed unauthorised transaction coming out of my account!!! They have stole 3619 aud from me!! and i can give proof of one particular day, they claimed i made a 1000 deposit into the account on the 12th of september and they processed the transaction on the 15th but this is impossible because commonwealth bank who i bank with was down, there was a nationwide outage so its impossible!! i want my money back!!!!

Dear Jordan,

Thank you very much for submitting your complaint and forwarding your bank statement. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please mark the unauthorized transactions on the statement and forward any relevant communication? My email address is petronela.k@casino.guru. Were your funds debited from the bank account and credited to your casino account?

Additionally, please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members had access to your card details and might have used it without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, i sent you an email with a screenshot, please look at this and help asap

Thank you very much, Jordan, for your reply and email. Were your funds debited from the bank account and credited to your casino account? Have you communicated this issue with the bank?

It did show it went to my casino account and the very next second it shows it was played, none of this was me! The casino has used my account and deposited and used the amounts to make it show as if it was me, but it wasn't, I don't even have a verified account anymore so it couldn't have been me, and as soon as I complained to them they erased my account, so I can access it or prove it and they haven't responded to me

Same thing happened to another user, there's a similar complaint in this website about king johnnie

Have you communicated this issue with the bank? How is it possible that such a high amount of money has been deducted from your bank account without your consent?

Dear Jordan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have and they are contacting king Johnnie's bank in Cyprus to try to sort this issue out. And that's easy, they have my card details from when I enter them into their site.... They have literally everything they require, card number, expiry, CVC?

Dear Jordan,

When you deposit funds into your casino account nobody from the casino sees your payment details. All the transactions are made through a payment gate and the third party is handling all this sensitive information. You should never share any of your payment details with the casino directly. 

Please keep me informed about any further developments.

You first enter your details on their website then it transfers you to a payment gate

And if that's the case are you telling me bank account fraud can never ever ever happen through online casinos then? So there has never been a single case that an online casino has had access to bank details are graded the customer

Also can I point your attention to the fact you have dealt with 2 similar complaints about unauthorised transactions.

Also it seems your implying I have done these transactions but i want to ask you something, if I did log in and do a deposit each time through the same process same method, it would show the same in my bank statement each time, it wouldn't ever change?

For example it would show "king johnnie casino cyp $100 24/07/21"

king johnnie casino cyp $200 28/07/21"

Not one day "prv cyp"

"Larnaca cyp"

"Jptn"

Wouldn't that be right?

Also they still have responded to me all they done was delete the account

I’m just implying that your bank could and should do a much better investigation than us. We always recommend contacting authorities straight away as we have limited resources.

Please understand that proving unauthorized transactions in this amount would be close to impossible as your payments should have been protected by the bank and notifications sent before any transaction is debited from your bank account.

If the investigation from the bank is not satisfactory I would suggest contacting authorities directly. 

What authorities other than my bank can I contact, and so are you saying there's nothing you can do and King johnnie has not done anything wrong?

Can you give any explanation or get a response from them as to why there is multiple different companies and descriptions the money is transactions to because that shoukd be an indication straight away it's been took illegally

I would strongly recommend contacting the police.

Dear Jordan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.