King Billy Casino (Curacao) - The player's account got blocked.

I made a first deposit bonus of $250 and played with a bonus of $250. When I was playing slots, I happened to get a big win, and when I finished the wagering requirements, I had $2841 left, so I applied for a withdrawal. I did KYC and sent my ID and Ewallet image, etc., and the ID confirmation was over, but suddenly my account was closed unilaterally, and when I tried to log in, "your account is disabled" was displayed and I could not log in to the casino. died. The reason for unilaterally closing the account is "We are sorry to inform you, that your account was closed per the administration's decision by the platform for bonus abuse", but I made my first deposit and played at this casino. and no bet limits were violated. Nor did I play any banned games. It's terrible to just close your account when you win. I registered through CASINO GURU, so could you help me solve the problem?

Hello vegaman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with King Billy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you by any chance own more than 1 account? When was the last time you spoke to the casino and what was it about? Did they ever specify which exact term did you breach?

Looking forward to your answer.

Regards,

Nick

Yesterday (March 22nd), King Billy Casino Support informed me that KYC confirmation has been completed.

However, the account was unilaterally closed the day before (3/21) and you cannot log in to the casino.

I made a deposit using vega wallet, but for some reason the email from King Billy Casino Support that arrived on March 22nd asked me for my Ecopayz account number, so I answered it.

I don't have multiple accounts.

As the reason for closing the account, I wrote that bonus abuses.

This is the latest status report.

I paid the full amount.

I made a deposit from vega wallet, but the withdrawal was to Ecopayz, but the winning amount was fully refunded, so the problem has been solved.

thank you very much.

Thank you vegaman for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick