The player from Portugual received a bonus which they didn't want automatically. Instead of immediatelly asking the support to cancel the bonus, the player decided to ask for it in the middle of playing. The player decided he is no longer interested in resolving this complaint, therefore we rejected it.
King Billy Casino (Curacao) - Player's winnings have been confiscated.
Amount: €210
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Dear macronaldo10,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that this is not how bonuses work. Once you receive a bonus and start to place bets, you start fulfilling wagering requirements. Please note, it doesn't matter whether you start to play with your deposit, or with the bonus amount first. If you didn't want to play with a bonus, you should ask the support to cancel it immediately, and not in the middle of wagering. Unfortunately, there is not much more we can do for you under these circumstances. I can only recommend you ask the casino to cancel the bonus before you start placing bets in the future.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina
Public
Public
2 years ago
We are closing this complaint as per your email request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Lastly, if you want to close your King Billy Casino account, please contact the casino directly, because we as an independent website do not have such competence. Thank you for understanding.
