Dear macronaldo10,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that this is not how bonuses work. Once you receive a bonus and start to place bets, you start fulfilling wagering requirements. Please note, it doesn't matter whether you start to play with your deposit, or with the bonus amount first. If you didn't want to play with a bonus, you should ask the support to cancel it immediately, and not in the middle of wagering. Unfortunately, there is not much more we can do for you under these circumstances. I can only recommend you ask the casino to cancel the bonus before you start placing bets in the future.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina
Dear macronaldo10,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that this is not how bonuses work. Once you receive a bonus and start to place bets, you start fulfilling wagering requirements. Please note, it doesn't matter whether you start to play with your deposit, or with the bonus amount first. If you didn't want to play with a bonus, you should ask the support to cancel it immediately, and not in the middle of wagering. Unfortunately, there is not much more we can do for you under these circumstances. I can only recommend you ask the casino to cancel the bonus before you start placing bets in the future.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina