The player from Switzerland is experiencing difficulties verifying his account. After a closer examination, we ended up rejecting this complaint as unjustified.
King Billy Casino (Curacao) - Player’s struggling to complete account verification.
Amount: $300
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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3 years ago
Translation
BE CAREFUL when making deposits at DAMA NV casinos
It is possible that suddenly you cannot make any more withdrawals!
Because all payment methods have to be verified, even if they are never used for payment. If this is not possible, e.g. if someone else makes a deposit to you, but then does not want to give their personal data for verification, or if for example. was paid in with a credit card that no longer exists, then you are out of luck! Payment is refused. And not only at the casino where the deposit was made, but at all DAMA NV casinos
That means: You can deposit EVERYTHING WITHOUT verification. But when it comes to withdrawing everything, everything has to be verified, even if you want to withdraw to an already verified payment method.
Very refined cheat system. Just a cheek!
This "fraud scheme" blocked several withdrawals at various DAMA NV casinos, just because someone paid me something with their credit card and the card cannot be verified because it was lost and the new card, of course, a new one Number has. This means that the old map can no longer be photographed, which is absolutely necessary. A bank statement from the credit card, which clearly identifies the card and assigns the owner, will not be accepted!
Automatic translation:
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3 years ago
Dear manuel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
Do I understand it correctly that uploading your old bank card seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Is this your first withdrawal attempt in this casino?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
hello petronela.
thanks for the quick processing.
I paid out a couple of times beforehand, it wasn't a problem. the verification is completed accordingly. thus also the SKRILL payment method was successfully verified.
But just then, when someone else paid me in with their credit card, it became problematic because the person had to block their card shortly afterwards or ordered a new card with a new number and the old number no longer exists. This means that it is no longer possible to verify the card used. And now all payouts are refused, at ALL casinos of the company DAMA NV
For me it is difficult to understand why a payment method has to be verified that is never used for a payout. And if it does, then it would have to be verified before the deposit and not afterwards
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3 years ago
Do I understand correctly that someone else has deposited funds into your account? I have checked terms and conditions, and this is what I found https://www.kingbillycasino.com/terms-and-conditions:
"To deposit Virtual Funds into Your member account, You can transfer Virtual Funds from Your personal wallets or other Virtual Funds related accounts."
Please understand, third party deposits are forbidden in the majority of casinos. Looking forward to hearing from you.
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3 years ago
Translation
hello petronela
thanks for the research
if this is the case, then, in my opinion, a third party payment should not be possible or at least have to be verified beforehand. so you could understand the whole thing.
but here all deposits are accepted without verification but not paid out again and so I don't think that's correct or serious.
mc ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Please understand that this rule has been breached on your side. Some exceptions might be allowed by casinos when depositing funds from a joint card. Would you be able to prove that you are a legitimate owner of the payment method?
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3 years ago
Please understand, that by depositing from a third party debit card you have breached one of the main rules. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.
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3 years ago
Translation
But if third-party payments are not allowed, why can I still use them? should it be blocked directly, then such problems would not even occur
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3 years ago
Dear manuel,
Technically is very difficult to check who’s the owner of the payment method at the depositing stage. This can be verified only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. As I mentioned earlier, some exceptions might be allowed by casinos when depositing funds from a joint card but even this option should be communicated beforehand.
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
