HomeComplaintsKing Billy Casino (Curacao) - Player's account and withdrawal blocked.

King Billy Casino (Curacao) - Player's account and withdrawal blocked.

Amount: 1,200 R$

King Billy Casino (Curacao)
Safety Index:Very high
Submitted: 27 Mar 2024 | Case closed : 10 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Brazil had faced an issue because his withdrawal had been stopped and his login details had been deleted. Upon receiving the complaint, we had requested more information from the player to investigate further. However, the player did not respond to our inquiries within the extended timeframe. As a result, we were unable to proceed with the investigation and had to reject the complaint.

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7 months ago
Translation

My withdrawal was stopped and my login was deleted

Automatic translation:
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7 months ago

Dear Igorpereira,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with King Billy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Edited by a Casino Guru admin
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7 months ago

Dear Igorpereira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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