The player from Brazil had faced an issue because his withdrawal had been stopped and his login details had been deleted. Upon receiving the complaint, we had requested more information from the player to investigate further. However, the player did not respond to our inquiries within the extended timeframe. As a result, we were unable to proceed with the investigation and had to reject the complaint.
King Billy Casino (Curacao) - Player's account and withdrawal blocked.
Amount: 1,200 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
My withdrawal was stopped and my login was deleted
Automatic translation:
Public
Public
9 months ago
Dear Igorpereira,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with King Billy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
