The player from Brazil had faced an issue because his withdrawal had been stopped and his login details had been deleted. Upon receiving the complaint, we had requested more information from the player to investigate further. However, the player did not respond to our inquiries within the extended timeframe. As a result, we were unable to proceed with the investigation and had to reject the complaint.
King Billy Casino (Curacao) - Player's account and withdrawal blocked.
Amount: 1,200 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
My withdrawal was stopped and my login was deleted
Automatic translation:
Public
Public
1 month ago
Dear Igorpereira,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with King Billy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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