King Billy Casino (Curacao) - Player cannot withdraw his winnings.

Amount: €500

King Billy Casino (Curacao)

Safety Index:Very high Submitted: 13 Oct 2019 | Case closed : 05 Nov 2019

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Player was unable to withdraw money from the account. Casino asked to use another method, but this didn’t help at all. Support is not helpful.

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Salvatore

Unregistered user

Public

4 years ago

OriginalTranslation

They wanted my bank data to make a transfer after they gave it to me and they told me it was not possible to make a transfer to pay off the Hulk win and seeing me forced. Since they told me they couldn't even put them on my credit card with whom I paid the money to be able to play opted for the withdrawal by virtual credit card as the only means of payment for an amount of € 350 made this operation sent me an email telling me that I would find a link that would open the opening my credit card with all the data I had to take the screenshot and use it safely on the Internet Everything came on September 29th Today is October 14th and I still know nothing about that extra money yesterday I made another withdrawal for a another win of € 150 I can open the link Finally I get the credit card photo and behind opening another page the cvv the secret code proves it or on eBay and it doesn't work I try it on Groupon and it doesn't work I think I buy a plane ticket and it doesn't even go even and I try to pay money on their own casino and it doesn't work anyway in conclusion they are 20 days that I write in an interrupted way with chat but they make fun of me every day

Automatic translation:

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Matej

Head of Data & Complaints

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4 years ago

Hello Salvatore.

Thank you very much for submitting a complaint through our website. We are very sorry that you have trouble with withdrawal. Could you please give us more information? Do you have a transcript/screen from live chat conversation? What casino wrote to you?

Regards, Matej

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Matej

Head of Data & Complaints

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4 years ago

Dear Salvatore,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Matej

Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.