Player was unable to withdraw money from the account. Casino asked to use another method, but this didn’t help at all. Support is not helpful.
King Billy Casino (Curacao) - Player cannot withdraw his winnings.
Amount: €500
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
They wanted my bank data to make a transfer after they gave it to me and they told me it was not possible to make a transfer to pay off the Hulk win and seeing me forced. Since they told me they couldn't even put them on my credit card with whom I paid the money to be able to play opted for the withdrawal by virtual credit card as the only means of payment for an amount of € 350 made this operation sent me an email telling me that I would find a link that would open the opening my credit card with all the data I had to take the screenshot and use it safely on the Internet Everything came on September 29th Today is October 14th and I still know nothing about that extra money yesterday I made another withdrawal for a another win of € 150 I can open the link Finally I get the credit card photo and behind opening another page the cvv the secret code proves it or on eBay and it doesn't work I try it on Groupon and it doesn't work I think I buy a plane ticket and it doesn't even go even and I try to pay money on their own casino and it doesn't work anyway in conclusion they are 20 days that I write in an interrupted way with chat but they make fun of me every day
Automatic translation:
Public
Public
5 years ago
Hello Salvatore.
Thank you very much for submitting a complaint through our website. We are very sorry that you have trouble with withdrawal. Could you please give us more information? Do you have a transcript/screen from live chat conversation? What casino wrote to you?
Regards, Matej
