King Billy Casino (Curacao) - Casino website doesn’t load properly.

Good Morning

Last night while playing, I ran out of battery on my phone and it turned off.

Then when there was battery on the cell phone, I wanted to enter the casino and it didn't work anymore, I tried more than 100 times to enter and it doesn't stop.

Dear Mauro83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Portuguese VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you have filed this complaint more than 48 hours ago, could you please advise if the issue is persisting? This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Mauro83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Good afternoon

I can't access the site I ran out of money the site doesn't appear I want to know why, my money that I had there disappeared like everything else

Thank you, Mauro83, for your reply. Could you please confirm that this is the website link that you tried to enter? Could you please advise if you have tried accessing the website from a different device?

Dear Mauro83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.