The player from Canada had been dealing with a pending withdrawal since June 17 and had been receiving frequent excuses via email. His payouts had been limited to 5k every few months. Despite the player's attempts to resolve the issue, the complaints team had been unable to assist as the issue was related to sports betting, which fell outside of their jurisdiction over online casino complaints. The team had reached out to the casino for more information but had to reject the player's complaint due to the nature of the issue.
Kineko Casino - Player's withdrawal is excessively delayed.
Amount: 40,342 USDC
Kineko Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
My withdrawal has been pending since June 17 and have been getting a million emails with excuses. I am getting paid about 5k MAX every few months
Public
Public
4 months ago
Dear scooter11151,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you made successful withdrawals from this casino before?
Could you please forward the emails from the casino regarding your pending withdrawal to veronika.l@casino.guru?
What types of games did you play? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 months ago
Thank you for your email.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on your kind of issue that is related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
Please disable your AdBlock