HomeComplaintsKineko Casino - Player’s winnings are not transferred to real balance.

Kineko Casino - Player’s winnings are not transferred to real balance.

Amount: 46,999 руб

Kineko Casino
Safety Index:Low
Submitted: 13 Feb 2024 | Case closed : 29 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

8 months ago

The player from Russia had deposited $20 and used a first deposit bonus. After fulfilling the wager requirements of a $1400 turnover, his winnings were not transferred to the real balance. He had expressed dissatisfaction with the casino's support response. We had asked the player for additional information to better understand the situation, but he did not respond. Consequently, we were unable to investigate the issue further, resulting in the complaint being rejected.

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8 months ago

how can this project have such a rating? I was just deceived, two days ago I registered, made a deposit of $ 20, took advantage of the first deposit bonus, in order to win it back, I had to make a turnover of $ 1400, after which, as it is written in their rules, the money will automatically transfer to the real balance, I made a turnover of $ 1800, and for 2 days the money has remained on the bonus balance. the support service feels like a bot is working, they give me the answer " I passed the problem" 4 times and nothing changes. Please help me. clear lawlessness on the part of the casino

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8 months ago

Dear diazrok4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kineko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise which bonus have you activated on your account and what were it's rules?
  • Could you please describe what was your gameplay like while the wagering was not yet completed in your own words? (games played, amount of your bets)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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8 months ago

Dear diazrok4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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