The player from India had pending withdrawals with Khelostar totaling 3709. After he was asked for documentation and waited the set 24-48 hours, his account got blocked without any explanation and the casino stopped responding to his attempts to communicate. The player was unable to provide chat history but showed outgoing call attempts. Despite our efforts to contact the casino and resolve the issue, there was no response from the casino's side. Due to the lack of cooperation, the complaint was marked as 'unresolved', which could potentially affect the casino's rating. The player was advised to contact the Gaming Curacao Authority for further assistance.