The player from India had experienced an account closure after he requested a withdrawal of Rs 23k from KheloStar Casino. The casino had blocked all communication channels and had not provided any explanation for the account closure. The player's account was not verified at the time of closure and he had claimed his winnings were accumulated from real balance, not bonuses. Despite our team's efforts to contact the casino and request an explanation, there was no response from the casino. Consequently, we had to close the complaint as 'unresolved'.
KheloStar Casino - Player's account blocked after withdrawal request.
Black points: 81
Amount: 23,000 INR
KheloStar Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
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9 months ago
The great fraud site ever.please don't sign up and deposit your money here.they will surely block you and not giving your withdrawal amount .I have made a withdrawal of rs 23k on 21 January 2024,but in very next morning they block my account without any explanation in my registered email..I tried their live chat also via guest login,but they also didn't reply by any single word and block the live chat also.. please help me to get my withdrawal.
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9 months ago
Hello superking12,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KheloStar Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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9 months ago
No sir,my account is not verified yet,as they didn't give me any single scope to verify my account..As already I mentioned,they blocked all the way to communicate them..
Yes,I accumulated all my winnings from my real balance only,I didn't use any bonuses.
I am trying to contact them yesterday night via their live chat but after seeing my khelostar username they blocked the live chat immediately.
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9 months ago
Thank you superking12 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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9 months ago
Hi superking12,
I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.
I'd like to ask KheloStar Casino to join this conversation and share more information regarding the case.
Could you kindly explain the reason for blocking the player's account and withholding their winnings?
Thank you.
Best regards,
Tomas
Casino.Guru
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
We regret to inform you that, despite our efforts, we have not received any response from the casino regarding the issue at hand. Consequently, we are compelled to officially close the complaint as 'unresolved'. It's important to note that the casino retains the option to revisit and reopen this complaint at any point in the future.
We understand the frustration and disappointment this may cause, and we sincerely apologize for not being able to offer more assistance in resolving the matter. Should there be any developments or if you require further support, please do not hesitate to reach out to us.
