Kenokz Casino - Player’s deposit has never been credited to his account.

I deposited $250 in bit coins 5 months ago. I keep contacting them but they keep saying they are having trouble.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your lost deposit. We will contact the casino and ask for their cooperation, but, before we do so, could you please advise if you have tried contacting the payment provider. They should investigate where the funds have ended. Furthermore, could you please forward me a payment receipt? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Hello,

Could you please advise if you have tried contacting your payment provider. Did they investigate where the funds have ended? Furthermore, could you please forward me a payment receipt? Thank you very much in advance.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.