Kazaboom Casino - The player's winnings were confiscated.

It is unbelievable that I have been accused of being fraudulent by kazaboom, I won and cashed out £4000, they started by being very vague and saying that they almost paid me But they noticed fraudulent activity. This really upset me and I started feeling suicidal with the thought of this. Kazaboom then rep.ied to my trust pilot review, saying publicly that I was a fraud case. When I asked them for my deposit history, they told me that I had never made a deposit. I personally believe that Kazaboom is a fraudulent affair.

Please please stay away from kazaboom because they play with your mind. Evil

Dear Stew43,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Kazaboom Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What fraudulent activity did the casino accuse you with? Did you ever deposit into the casino? I will be waiting for your reply patiently.

Best regards,

Nick

Hello Nick.

Thank-you for your reply, yes I have deposited with kazaboom and I asked them to confirm the reference to which it would show on my bank statement but they refused a reply . They told me that they nearly paid the winnings but then they noticed fraudulent activity on the account but they did not explain further. They did however keep sending further emails with offers in relation to promotions even when they were saying that my account was a fraud case. This is on trust pilot.

Stuart

Hello Stew43,

Did the casino specify what activity caused the account closure - any reference to their term or anything else?

Hi Nick. It was all very confusing at the time but it didn't take long to realise that the holding back of my funds was deliberate and after many chats with the customer service, I noticed that the vague nature of their explanations were almost childish.

When I was told that they nearly paid me but then noticed fraud, I then knew that my case was not heading in the correct direction for myself. There was no record of transactions or withdrawals, I was told that because my withdrawal request was over £1000, it was another department. I was told that I had not made a deposit and they wouldn't give me the payment reference that would be on my bank statement.

After many weeks of total disrespectful behaviour on kazaboom behalf I started to tell them how I felt, because I felt that I should get all this of my mind. One crucial thing is that after accusing Me of fraud, kazaboom still left my account open and sent me offers basically continued to behave in a fraudulent way.

I have never felt so horrible towards a company of people who are hiding somewhere and they are behaving like criminals.

They only closed the account when I asked them about the fact of their fraud accusations and I asked them why they were still asking me to deposit and carry on like everything was OK.

Stuart

Hello Stew43,

Please forward your communication with the casino to nikolas.b@casino.guru for further review.

Hi, I hope you have received my screen shots, I did try and email them to you but the email you gave does not work.

Stuart

Hello Stew43,

As we will definitely need some clarification from the casino, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Stew43,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and can you please confirm which details have you inserted in the player details section? Has your casino account been verified? Can you please provide proof of depositing to Kazaboom Casino?

Dear Stew43,

Thank you for providing us with your details. Unfortunately, after reviewing the details that you have provided above with the one that Kazaboom Casino has provided us, we have to agree with the casino's decision regarding your account.

In fact, you have filled in offensive words in your first name, last name, country, address, zip code, city, and on top of that your date of birth was noted as 01.01.2021, so your account would not have passed the verification process in any standard casino.

Almost all casinos have this or very similar rule mentioned in their T&Cs.

You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. I can only advise you to always follow the rules of the casino. When creating a casino account, always enter your real, valid details to avoid disappointments like this. We are sorry that we were not able to help you in this case. However, please do not hesitate to contact us in the future if you have any problems with this or any other casino and we will do our best to help you.

Best regards

Michal