The player from Japan had his second attempt to claim a welcome bonus flagged on suspicion of having multiple accounts. The casino claimed that the player's IP address was associated with multiple accounts, violating their terms of service. The Complaints Team requested supporting evidence from the casino and further clarification from the player, who denied using a VPN or having multiple accounts. The issue seems to have been resolved but without confirmation from the player we were forced to reject this complaint.
Katsuwin Casino - Player's bonus claims denied due to multiple account suspicion.
Amount: ¥390,000
Katsuwin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Katsuwin Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 hours ago
