The player from Greece is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
KatsuBet Casino - Player’s struggling to withdraw his winnings.
Amount: €85
KatsuBet Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
EHO Transfer 40 EURO THROUGH CARD ALPHA VISA WON 85 EURO TOTAL AND MY discarded DECREASE THE PURPOSES OF PAYMENT SYSTEM tell me I deposit by another system paysafecard, skrill, netteler etc. to identify THAT ARE MY CODE ACCOUNT AND tHEN DO COMMITMENT WITH THE NEW SYSTEM, ALSO MY SAID TO cONTACT THE BANK ME AND I said contact AND THERE ANY PROBLEM FROM MERIAS PART, ALSO THE IPA HOW YOU cAN DEPOSIT THROUGH CARD MY BUT NOT TO DO DO I WITHDRAW? IF THERE WAS A PROBLEM I WOULD NOT BE ABLE TO MAKE A DEPOSIT. I HAVE SENT ALL THE NECESSARY DOCUMENTS (IDENTITY, PHOTOS OF THE CARD, PPC ACCOUNT) AND THEY HAVE SENT ME AN EMAIL THAT MY ACCOUNT HAS THERE.
Automatic translation:
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3 years ago
Dear KYRIAKOS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t necessary means that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to place a minimum deposit and withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
YES I HAVE BEEN OFFERED AN ALTERNATIVE METHOD.
Automatic translation:
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3 years ago
Perfect, please follow the instructions from the casino and surely, you will be able to withdraw your winnings.
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3 years ago
Dear KYRIAKOS,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, KYRIAKOS, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
