The player from Australia had faced deposit issues where one of his deposits of 100 AUD had not reflected in his casino account. Despite the casino's initial promise of a refund, they later claimed the deposit had been credited and played. The player had received no response on the matter for two weeks. We had attempted to investigate the issue, asking the player for more details and extending the complaint response time frame. However, due to the player's lack of response, we had been unable to proceed with the investigation and had to reject the complaint.
KatsuBet Casino - Player's deposit issue remains unresolved.
Amount: A$100
KatsuBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
5 weeks ago I was playing I deposited 100 but their bank page took me too a different bank page and when I deposited told it would take up too a day to hit my account so I deposited another 100 played then waited for my first deposit , didn’t show, contact casino told first up will be refunded in three days after a week told it was deposited in my casino account and played? How ?I closed the account the day they took my money, then told no all good will be returned, nothing for 2 weeks now they won’t answer me at all, scammers lies and thieves that what they are , need reporting here are the two bank receipts if you see they are not the same
Public
Public
6 months ago
Dear rexyrexy888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that you are not aware of playing with the deposit? Is there any chance that it was credited but you didn't notice it?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
