KatsuBet Casino - Player's deposit issue remains unresolved.

5 weeks ago I was playing I deposited 100 but their bank page took me too a different bank page and when I deposited told it would take up too a day to hit my account so I deposited another 100 played then waited for my first deposit , didn’t show, contact casino told first up will be refunded in three days after a week told it was deposited in my casino account and played? How ?I closed the account the day they took my money, then told no all good will be returned, nothing for 2 weeks now they won’t answer me at all, scammers lies and thieves that what they are , need reporting here are the two bank receipts if you see they are not the same

Dear rexyrexy888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Do I understand correctly that you are not aware of playing with the deposit? Is there any chance that it was credited but you didn't notice it?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear rexyrexy888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.