The player from Baden-Württemberg had completed all required verifications on the casino's site but was then asked for additional verification steps involving his credit card, email, and other deposit accounts, which were not mentioned on the official verification page. The player reported that his initial verification process had started a year ago and was only flagged as incomplete upon requesting a payout, leading to a loss of over €14,000. The complaint was ultimately rejected by us due to a lack of response from the player, making further investigation impossible.
Kas.casino - Player’s withdrawal delayed due to extra verification steps.
Amount: €4,000
Kas.casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
5 months ago
Translation
Hello everyone
I completed all the verifications requested on the site, when I requested my withdrawal I was required to complete further verification steps.
From the credit card and email and all other accounts used to deposit.
This is not asked on the official verification page.
Request for support
Greetings Torsten H****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
5 months ago
Hello torddi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kas.casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the casino may request any document related to account verification either they are mentioned on their site or not.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Translation
Hello
I submitted my ID card, my bank account and a current bill for the address, credit card is no longer valid. I only used MiFinty once. The above documents are accepted.
Greetings Torsten
Automatic translation:
Public
Public
4 months ago
Hello torddi,
When exactly did you forward them those documents? Please keep in mind that verification may take up to 14 days so please let us know in case it would take longer.
Public
Public
4 months ago
Dear torddi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
Translation
I started the verification a year ago.
But only when I requested a payout did I receive a message saying that the verification was not yet complete.
I find this dubious because the winnings are gambled away again, thus supporting gambling addiction.
Greetings Torsten
Automatic translation:
Public
Public
4 months ago
Dear torddi,
Do I understand it correctly that you no longer have a pending withdrawal and lost the balance?
Public
Public
4 months ago
Dear torddi,
Unless you have no longer any balance on your account, the initial issue is no longer relevant. If you still experiencing issues with the verification, I would probably recommend you to register in a different casino and verify your account before any actions there.
Is there anything else we could assist you with?
