Kartáč Casino - Player complains that he didn’t receive Registration bonus.

The entry bonus of CZK 400 was not credited after verifying the full account. false promo !!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.casino-kartac.cz/text_img/42466MjN.pdf:

"Each new Player can only receive the Entry Bonus once. In the event that the Player has obtained

Entry Bonus or any other benefit based on prior registration with the Operator, this Player is not entitled to getting the relevant bonus, even if they meet the other conditions."

Could you please advise if you have received any other free bonus previously in this casino? Have you tried to communicate this issue with casino?

Looking forward to hearing from you.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.