The player from Denmark had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
Karamba Casino DK - Player’s account has been blocked.
Amount: 18,000 kr.
Karamba Casino DK
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
hi, I have requested 18000kr for payment, at 23 I was logged in to my karamba account, and it said that it is approved, so ready for payment, but I have tried to log in later, it says denied access without notice or email, all under their casinos, what's the reason, just thought it's weird after reading reviews on casino guru and trust pilot, have in an explanation of it thank you?
Automatic translation:
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2 years ago
Dear omrankamelmerhi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hi petronela I have got my money but I still do not log in and yes my account has been verified since 2017 it has everything it needs from me of documents .it is always something that I have got it 18000, no live support answer not on email for 5 day it just seemed weird, and thanks to the casino guru.
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2 years ago
Do I understand correctly that all the funds have been paid already and no winnings are being held by the casino, even if the account remains blocked?
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2 years ago
Translation
Yes, I've got everything paid out, but still excluded
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2 years ago
Please understand that we can’t punish the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
Dear omrankamelmerhi,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
