Kakekko RinRin Casino - Player's winnings were confiscated.

You have used your first deposit bonus once.

I deposited $555.84 and played and won, so I cleared the wagering requirements and applied for a withdrawal.

After that, the following email was sent.

Mr. Wakao

After reviewing your gaming, we have discovered that you have violated our Terms of Use.

Therefore, for violations of the following terms of use, we have confiscated the winnings generated from the relevant bonuses from the site.

Gambler Linlin General Promotion Rules

52. Before any withdrawal is processed, your gameplay will be checked for irregular play patterns. For the purposes of fair gaming, equal, zero or low margin bets (return to wager greater than 95% on table games) or hedge betting are considered irregular gameplay for the purpose of fulfilling wagering requirements. is done. Other examples of erratic gameplay include, but are not limited to:

(1) Making a single bet (including a spin bet for the gambling function) of 20% or more of the bonus amount granted or 800 yen or more from the casino bonus balance until the bonus wagering requirements are met;

(2) After making a high bet from the casino bonus balance and winning a large amount of money, the bet amount decreases to 75% or more of the average bet amount so far until the wagering requirements are met.

Bettor Linlin reserves the right, at its sole discretion, to withhold withdrawals and/or forfeit related winnings in the event of irregular gameplay.

We kindly ask for your understanding and understanding.

My winnings were confiscated at my sole discretion, even though I did not violate any terms and conditions.

Thank you for your support.

Dear usapan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kakekko RinRin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if you broke any of the rules mentioned in the email from the casino?
• Which games did you play in the casino while the bonus was active?
• Did you request your game history from the casino from the period when the bonus was in play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

・Could you please explain if you violated the rules stated in the email from the casino?

>> I didn't break any rules.

No violations were taken, but I believe the game was declared irregular gameplay at its sole discretion and the winnings were confiscated.

What games did you play at the casino while the bonus was active?

>> Played Hawaiian Dream Xmas and 888 Dragons.

Have you asked the casino for your gaming history for the period the bonus was active?

>> not requested. However, you can check it from your betting history.

Thank you very much, usapan, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello usapan,

I'm Michal, and I have taken over your complaint. Are you able to access your gameplay/bet history? If so, can you please forward it to me at michal.k@casino.guru? I will contact the casino to see if I can help.

We would like to invite Kakekko RinRin Casino to join the conversation.

Dear Kakekko RinRin Casino,

Can you please provide information on when the player has allegedly breached the max bet rule? Please forward any supporting evidence to me at michal.k@casino.guru

You can access your bet history, but it's about 2260 pages.

Transferring everything is very difficult.

I will let you know the Kakekko RinRin Casino ID and password, so can you log in there and check?

Dear usapan,

I kindly ask you NOT to share your Casino ID and password with us or anybody else. If any third party will access your account this can force the casino to close your account completely without any possibility to receive your winnings. Do you have any possibility to download your gameplay/bet history as an XLS or PDF file?

got it.

I can't seem to download my bet history.

I can't think of a way to share.

Dear usapan,

Sadly I have not heard back from Kakekko RinRin Casino yet, I will give the casino representative a "nudge" again.

Can you check your game history and make a screenshot of all the bets that were higher than your usual bet? How many "higher" bets did you make when playing with the bonus? Sent the screenshots to me at michal.k@casino.guru, please.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have sent a screenshot of your play history to michal.k@casino.guru .

Dear usapan,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao eGaming ("CEG") Authority (Curaçao eGaming (curacao-egaming.com)) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal