KACHIDOKI Casino - Player has been waiting for winnings for a year.

It's been a year since I applied for withdrawal.

No matter how many times I make inquiries, I'm doing it in order, so I'm told to wait, and recently I haven't even responded to the chat.

It is mortifying.

It's been a year since I applied for withdrawal.

No matter how many times I make inquiries, I'm doing it in order, so I'm told to wait, and recently I haven't even responded to the chat.

It is mortifying.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. I can only imagine how frustrating it must have been for you to wait for your winnings for a year. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you receive any explanation from the casino why your winnings have never reached you? Could you please advise if your account is still accessible? Do I understand correctly that your withdrawal is still pending inside your account and has never been processed? Could you please confirm that your account has been fully verified in the past?

I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Recently, he doesn't even come to chat.

Thank you very much for your replies. Could you please confirm that this is the correct website https://e-gaming.club/?

Yes. There is no mistake.

Yes

There is no mistake.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello,

I looked at your complaint and will do my best to help you. I would like to invite KACHIDOKI Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

https://xn--eckl3qmbc0847muxl.net/kachidoki/

There was such a link.

He said he had to wait for a month on April 21, 2021.

If this is true, the order is different.

There was such a link.

He said he had to wait for a month on April 21, 2021.

If this is true, the order will be different.

What if the casino doesn't respond as it is?

What if the casino doesn't respond as it is?

If Casino will not respond in the set time frame I'll give them another week to respond. If they fail to respond anyway I'll be forced to close the complaint as unresolved. Unfortunately, if this will be the scenario I can't help you more because this Casino is not licensed.

Is it possible to file a license disapproval report?

Is it possible to file a license disapproval report?

As I said in my previous answer, they are not licensed, so it's not possible.

I'm disappointed because the response was so terrible.

I'm disappointed because the response was so terrible.

We would like to ask the KACHIDOKI Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

KACHIDOKI has closed the chat service

KACHIDOKI has closed the chat service

Thank you for your generous support

Thank you for your generous support

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.