The player from the Netherlands requests account closure but faces persistent attempts from the casino to keep them engaged with bonuses and promotions. Despite expressing a desire to close the account, they continue to allow deposits, putting the player's funds at risk.
Kaasino Casino - Player's account closure request is ignored.
Amount: €250
Kaasino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
4d 9h 34m 24s
Case summary
2 days ago
Public
Public
3 days ago
Contacted them yesterday to close my account and everytime they come up with bonus or say your luck will come this and that. I even said no i want to close it otherwise i will keep making deposits and lose it all. And OFF COURSE they let me do this.
Public
Public
2 days ago
Dear GinoS,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Did you mention any other reason for closing your account? Please forward me all the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
GinoS has 4d 9h 34m 24s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
